Cogeco Support

I was getting some crazy packet loss last night on my Cogeco Internet connection.

PING www.cisco.com (198.133.219.25): 56 data bytes
64 bytes from 198.133.219.25: icmp_seq=0 time=120.0 ms
64 bytes from 198.133.219.25: icmp_seq=3 time=115.1 ms
64 bytes from 198.133.219.25: icmp_seq=4 time=114.4 ms
64 bytes from 198.133.219.25: icmp_seq=5 time=114.4 ms
64 bytes from 198.133.219.25: icmp_seq=6 time=112.9 ms
64 bytes from 198.133.219.25: icmp_seq=7 time=112.2 ms
--- www.cisco.com ping statistics ---
10 packets transmitted, 6 packets received, 40% packet loss
round-trip min/avg/max = 112.2/114.8/120.0 ms

I thought to call the support line in spite of my prenotions about their inability to help me. I was quite shocked to hear the pre-call verbiage. Apparently they will not deal with you if you have formated or manipulated your setup files (understandable), but then the message goes on to say that additionally they will not support home networks, printers, chat lines, linux, ftp, icq, firewalls, msn messenger, phone lines or linux. Geez, you could actually hear the deep breath the speaker makes just before the long-winded message.

So my question is - Wouldn't it be shorter to report what they DO support?